battle net account help

by mamouth • 13 Jul 2012, 11:21 • Journals
hey guys I need help. I "formated" my phone, so I don't have the same authentificator for my account anymore.
I tried to add the new authentificator but I need code the previous to connect and I don't have it anymore ... So I tried the thing on the website to delete the authentificator, it asks my real name, I fill the case with my real name but it says my email and my real name don't match.

So no way to delete the old authentificator, I try to see the real name I put via their the faq thing, it asks my phone number and my email, I fill the cases, and It says phone number and email don't match. WTF, so I can't connect to my account to remove my old authentificator because I need my old authtentificator to connect, nor send a mail to support because I also need to connect. This sucks HARD.

what to do ?

image: Sexy_girl
Comments
17
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huumeantti 13 Jul 2012, 12:24
i'm pretty sure these aren't the blizzard forums
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mamouth 13 Jul 2012, 12:55
they don't read forums lol
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huumeantti 13 Jul 2012, 12:58
what i was trying to say is that people on the blizzard forums would have more experience and knowledge with this, than people here.
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mamouth 13 Jul 2012, 13:02
I need to log in with my battle net account, and it's is impossibro.
United Kingdom jam (lovely jam) is gonna make a ticket for me :)
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rivo 13 Jul 2012, 12:34
i'm pretty sure these aren't the blizzard forums too
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Domi 13 Jul 2012, 12:54
Why didnt you just download the authenticator again, it should've been the same one as your "old" one.
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mamouth 13 Jul 2012, 12:55
No it's not.
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Domi 13 Jul 2012, 12:56
That's really shit from blizzard then =/
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mamouth 13 Jul 2012, 12:57
yep
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Domi 13 Jul 2012, 12:59
Just make a support ticket (They used to be really helpfull, atleast back in the days when I still played WoW) And explain it to them what happened, they should be able to compare your current IP with the one used on your accounts.
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mamouth 13 Jul 2012, 13:00
I need to log in to make a ticket -.-'
stupid blizzard system :(
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Domi 13 Jul 2012, 13:07
Pmme the account name (details regarding the problem), I could make one for you.
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mamouth 13 Jul 2012, 13:13
read what I said here : http://www.crossfire.nu/?x=journal&mode=item&id=145152#comment3264437

United Kingdom jam is gonna make 1, but thanks anyway :)
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Kenzi 13 Jul 2012, 13:32
Go back in time
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HellHammer 13 Jul 2012, 14:18
And this is why you never format.
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RedoX 13 Jul 2012, 19:03
Install the authenticator back to ur phone, try to resync it...
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DominickDecocco 13 Jul 2012, 20:20
Change your real name
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