Msn Remote

Get to the point:

My gf needs help on her pc... as she got spyware problem and she can't install a sypware prog.... girls eh tut

Soo i invite my Remote Assistance to her to accpect.... so i can show her how its done.... but everything i cannot or nowt to her she says she gets a message saying this:

Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again.

I have tryed all of the solutions, but now i am reali stuck....

Flame me xfire pals