MSN Error thing

A friend of mine cant log onto msn.
She gets this when she tries to log on: http://img467.imageshack.us/my.php?image=utennavn6oj.jpg
where it is no green thing it says "IE's settings for disconnected..."
I have no idea, and since she lives like 60 minutes away from me, I cant just walk over and try to test things out.
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