Valve/Steam help

by phobeus • 20 Jan 2011, 18:26 • Journals
Hi!

I wanted to play cs:s with my friend but i couldn't login to my steam. i know my account name but this shit steam dont send me any fucking email, just telling me that i recived an email and "please give me the code what you can find in the email".

any help?
Comments
5
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Nub 20 Jan 2011, 18:40
check the spamfolder
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cl4ym4n 20 Jan 2011, 19:46
If you don't receive any email at all, check your spamfolder. Otherwise contact the Steam support, but make sure to add following details into the message:

- Your account name
- Your purchase receipts (if you don't have any saved, screenshots of your paypal transactions will work too)
- A scan/photo of a retail booklet including your ticket ID*
---- See: https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

(*Create the ticket and attach the photo directly afterwards. You can see the ticket ID in the url: https://support.steampowered.com/view.php?ticketref=XXXX-XXXX-XXXX)


Since Steam needs all those infos to verify that you're the actual owner of this account. Missing any of them will just result in Steam sending you automated messages to turn those infos in before they give you any further information or reset the account's login details.
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phobeus 20 Jan 2011, 19:59
hi

thanks, but how can i proove these things if i cannot login? btw i dont get any email in the spamfolder either...

i bought cs:s like 2 years ago throught steam there are 1 more game in my steam cod:mw2 what i bought by myself

ohh ye and i didn't pay by paypal i used my creditcard
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Burneddi 20 Jan 2011, 21:11
You used a different email when registering your steam account.
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cl4ym4n 20 Jan 2011, 21:12
For e.g. paypal it's enough to make a screenshot of the transaction details and attach them to the ticket. Since you've paid with credit card there surely will be something similar... i mean, somewhere you should be able to see how much money has been charged from your cc.

In case you saved your cc details on steam (for further purchases) it also should be enough to add the last 4 digits of your cc number to the ticket.
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