G5 problem... again...

by aQUTE • 29 Jan 2008, 12:08 • Journals
my left mousebutton seems to be dying... it doesnt respond every time i click it.
i cant take it back to the store cuz i bought it from someone else...

is it wise to open it up and see if there is any dirt inside so i can clean it?
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Gibri 29 Jan 2008, 12:08
if you know what your doing.
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aQUTE 29 Jan 2008, 12:27
i have no idea what im doing...
but i know the problem is with the left mouse button and i found a screw at the bottom of the mouse :P
so if it aint dirt, its just broken so then i need a new mouse anyway...
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Scorchiii 29 Jan 2008, 13:30
if u dont got any garantie just open it -.-
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krisse 29 Jan 2008, 15:14
its fun and exciting to do things when u have no idea what you are doing :D very often result is kinda sad but sometimes very funny and suprising ! :-)
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FaTTony 29 Jan 2008, 12:14
there is no need to bring it back to a store. Just send it back to Logitech and say ur mother bought it as last year´s christmas present but cant find the bill...
Logitech will check the date of manufacturing via serial number...and théy will send u a new one

theres no nee for a bill to get warranty service! U just need to prove...and therefore r many ways ;)

btw HP or Logitech give u about 27 months warranty instead of 24 ;)
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aQUTE 29 Jan 2008, 12:30
but i have no idea when i bought it...i know its not older than 2 years...and the guy i bought it from didnt use it for a long time
i still have the box and all but not the bill...
do you have any experience with sending your mouse (or other hardware) back without a bill?
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FaTTony 29 Jan 2008, 13:11
yes, it was my job.
as i said, it´s a wrong opinion (at least here in germany everyone thinks: no warranty without bill): theres no need for a bill in European law. U "only" need a proof, but beside the bill there r couple of other ways...like a 2nd person can proof that u bought it.

Just send it back to logitech and u´ll see. They check the serial number and out of that they´ll get the manufacturing date... Logitech´s support is nice to costumers, give it a try!!!
a last tip: Be honest, tell ´em u bought it from a private seller, but dont say ebay ;)
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aQUTE 29 Jan 2008, 13:15
so what is the "proof" they want? just me sending the mouse with the packaging and a note with "i got it for christmas a year ago and the left mouse button is not working the way it should..."????
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FaTTony 29 Jan 2008, 13:18
i doubt they want any proof ;)
Just write a letter like "it was a christmas present in 2006 but my aunt didnt save the bill. Would it be possible to check if there is still warranty for that mouse?" or sth. lke that

T (030) 691 19 77
F (030) 691 23 63
E [email protected]
I www.logitech.nl


maybe call ´em first...u can ask for that before sending the mouse away ;)
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aQUTE 29 Jan 2008, 13:21
gonna give it a try :P but i will be mouse-less for about 3 weeks then? i think ill buy a deathadder (and save the bill!) and if i get a new G5 i will return the deathadder...and if i dont get the G5 back i will still have a good mouse :)

Thanks for your help man!

edit: btw i think you got the wrong link? :P
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aQUTE 29 Jan 2008, 13:39
AAAAH IT WORKED :D

they are sending me a new G5 :D within 4 days :D

thanks ALOT!!!!!!!!!!!!!!! i luv you! and logitech customer service :D
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FaTTony 29 Jan 2008, 13:58
np :)
another argument for logitech > Razer ;)

but within 4 days is very nice....i would have expected 2 weeks... gl with ur new mouse!
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zzaps 29 Jan 2008, 12:45
open it and cleaning worked for my mate's g5
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spho 29 Jan 2008, 13:12
I had 4 G5s in one year.. they all died... though the 2rd 3th and 4rd I didn''t had to pay...
now I got an mx 518.. still workin
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krisse 29 Jan 2008, 15:16
i have used this same G5 for 2 years or little bit longer.. works just fine :-) never had any problems..
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