logitech <3

by Lazio • 30 Dec 2010, 11:32 • Journals
2 days ago i wrote to logitech that my mx518 is le broke and i was le sad,
today brand new mx518 arrived for free :)

me happy :) and logitech not gay :)
Comments
40
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Muratt 30 Dec 2010, 11:36
ye very good customer support
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fanatic 30 Dec 2010, 11:39
so what, now you have 2 mouses? old broken and new one?
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Lazio 30 Dec 2010, 11:45
yup, old one sometimes had cable connection problem
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strN 30 Dec 2010, 12:04
- fix the old mx518 within 10 minutes
- sell it

-> profit
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Lazio 30 Dec 2010, 12:05
i could but its rly dirty because of the plastic & stuff getting lose on the sides :<
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eiM 30 Dec 2010, 12:08
i know that, but it doesnt really matter for one using it. I think there is even a tutorial on here how to fix the broken one when the cable is broke. I did it myself once too and its working great ever since.

So fix yours and sell the new one :P
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Gifted 30 Dec 2010, 12:52
tutorial by euruz :P
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eiM 30 Dec 2010, 15:05
yea its kinda a nice tut but I think most ppl still think they are not capable of doing that. eventhough its very easy to fix a broken mouse cable
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EURUZZz 30 Dec 2010, 15:46
fuck yea i'm famous!
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Suyodhana 30 Dec 2010, 11:46
You should die, because of this comment.
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kartez 30 Dec 2010, 11:44
got new glide, new mouse

simoon got new g15

h3h3

sup
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walle 30 Dec 2010, 11:46
you still low
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Lazio 30 Dec 2010, 11:48
chmpp u mad ? :U
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walle 30 Dec 2010, 11:52
me mad

santa forgot to bring my new mx :(
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Lazio 30 Dec 2010, 12:03
Logitech = santa , contact em :)
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Suyodhana 30 Dec 2010, 12:49
Quote by YOUAte some pizza, icecream & battery


Figures
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walle 30 Dec 2010, 12:57
that's a good combo
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Suyodhana 30 Dec 2010, 13:05
Especially the last, makes you feel so energized!
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Kenzi 30 Dec 2010, 11:47
2 days.. Very fast..

And you didn't had to prove that it was broken? oO
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fanatic 30 Dec 2010, 11:53
+1 also wondering about it
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Lazio 30 Dec 2010, 12:04
u just describe the problem, and then you have to take a picture of ur mouse to prove that u have it together with hand written code. and that was it
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Kenzi 30 Dec 2010, 12:15
lol nice
I can pretend the same just to have a second mouse :P
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jetro 30 Dec 2010, 12:21
So I suppose you emailed them and they just asked you to take a picture of your logitech device, together with a code they supplied. No serial numbers or whatsever °°_ ?

Can't really see why a company that big should do stuff like that. I agree it's pretty nice in a customer's POV, but sending out new devices just like that.. seems like some fucked up management to me :l
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Lazio 30 Dec 2010, 12:24
u had to enter serial numbers from ur mouse too .
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chelmianin 30 Dec 2010, 12:34
yeah but still this policy is quite wrong. you should inform them about that :P
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Sup3r 30 Dec 2010, 14:27
I will make sure they hear about this and lazio will have to return the brand new mouse, don't u guys worry .. I'm on it .
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Lazio 30 Dec 2010, 12:42
how is not benefiting them, a company like logitech that makes millions of profit giving out warranty like this just gives em a better reputation, and look what the result is i just spread the word for them about how good their customer support is.
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jetro 30 Dec 2010, 12:55
They've sold their product, why would they give a damn about a few random gamers who happen to have a broken device.

Aftersales & support etc is obviously important, but there are enough big companies who simply tell you to go fuck yourself in that situation and people just accept that.
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walle 30 Dec 2010, 13:01
i agree, i always hear of ppl doing what lazio just did but for me it never occurs to do it by myself. I wouldnt expect them to do it and i think it just takes too much trouble. (i dont have any idea if it will :D). Easier to just order a new one. Maybe next time!
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Lazio 30 Dec 2010, 13:04
indeed there are enough companies that will tell you to fuck off, probably like 90% of em, thats why this would be positive for them ? I don't think logitech will make any significant loss on this, or at least break even due to the positive approach
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ThadCastle 30 Dec 2010, 11:48
give letter :D
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Lover 30 Dec 2010, 11:55
remember writing to razer some time ago about mouse getting broke after some months...after they transferd me to 4-5 departments and many emails, i threw it to the garbage and bought a new one
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GuuRu 30 Dec 2010, 12:00
ye logitech is really cool about broken products.
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rockstAr 30 Dec 2010, 12:17
A CHRISTMAS MIRACLE!! YEAAAAAAA!!!
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D4ve 30 Dec 2010, 12:28
the support of logitech is realy nice.
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ScaTmaN 30 Dec 2010, 13:14
Had that too 2 weeks ago ^^

Logitech are awesome !
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Griim 30 Dec 2010, 16:42
Thats why I use logitech stuff. :)
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